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In Nigeria’s competitive digital economy, launching an ecommerce store is only half the battle. What truly determines long-term success is how well your platform runs day to day, how fast issues are resolved, and how well your site scales with demand. That’s where ecommerce support in Nigeria becomes critical—especially for fast-growing startups, retail chains, and manufacturers venturing into direct-to-consumer (DTC) sales.
At eBrand Promotion, our ecommerce support and maintenance plans are built for Nigerian business decision-makers who can’t afford downtime, abandoned carts, or payment glitches. Here’s what you can expect when you partner with us.
1. Proactive Site Monitoring & Uptime Guarantee
Most ecommerce issues go undetected until customers start complaining—or stop shopping. That’s why our support plans include real-time performance monitoring and uptime tracking across your site.
What we monitor:
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Page load speed (home, checkout, product pages)
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Broken links or 404s
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Payment gateway connectivity
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Mobile responsiveness
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Server uptime (with alerts at 99.5% and below)
For example, a Lagos-based electronics retailer we support experienced 20% fewer checkout errors and a 13% drop in bounce rate after we optimized their mobile loading speed and stabilized their third-party plugins.
2. Timely Order Issue Resolution
Abandoned orders, duplicate charges, failed transactions—these issues affect revenue and brand trust. Our ecommerce support team handles these disruptions quickly, integrating with your CRM and ERP if needed.
What we fix:
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Failed order syncs with third-party logistics
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Cart abandonment due to plugin conflicts
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Disappearing or duplicated orders
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Payment gateway timeouts (Flutterwave, Paystack, Interswitch)
3. Security Updates & Plugin Maintenance
With Nigerian ecommerce platforms increasingly targeted by bots and fraud rings, keeping your tech stack secure is non-negotiable. Our support includes:
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Regular WordPress, WooCommerce, Magento, or Shopify updates
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Secure plugin patching
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Malware scans and cleanup
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SSL and firewall configuration
Even seemingly minor plugin conflicts (e.g., outdated shipping plugins) can take down an entire checkout flow. We prevent that.
4. Scalability Optimization for High-Traffic Days
Nigerian ecommerce peaks around Black Friday, Christmas, and end-of-month salary windows. Yet most business sites crash or slow down at exactly those times.
We help you scale with confidence by:
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Load-testing the platform before high-traffic periods
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Optimizing images, scripts, and databases
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Auto-scaling your cloud hosting or VPS
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Integrating CDNs and cache tools like Cloudflare
5. Technical Support & Bug Fixes on Demand
Our ecommerce support plans come with ticket-based or direct Slack/WhatsApp support, depending on your package. Whether it’s a missing inventory sync or a user login bug, we’re on call.
Typical issues we resolve:
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Theme-related bugs after updates
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Coupon or discount code errors
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Shipping zone misconfigurations
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Checkout layout breakage on Safari/Opera Mini
All fixes are done with staging backups to avoid disrupting your live store.
6. Custom Reports & Business Insights
Support goes beyond just fixing bugs. We give you monthly technical reports and performance audits so you know where to invest next.
Our reports include:
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Site speed breakdowns
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Cart abandonment heatmaps
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Conversion bottleneck analysis
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Hosting resource usage
These insights help Nigerian CEOs and CTOs make strategic decisions, like when to upgrade servers or switch to headless ecommerce.
7. Integration with Local Tools and Platforms
We tailor support for the Nigerian ecosystem. Whether you’re selling on WooCommerce, Magento, or Shopify, we help you integrate with:
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Flutterwave, Paystack, Interswitch
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Nigerian logistics APIs (e.g., GIGL, Kwik, Sendbox)
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Zoho CRM or QuickBooks for finance
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WhatsApp chat plugins for live customer support
Looking to expand into POS or ERP integration? We also handle [custom software in Nigeria] that connects your ecommerce to offline operations.
Why Choose eBrand Promotion?
1. 12+ Years of Ecommerce Experience Across Nigeria and West Africa
We’re not new to this. Since 2011, eBrand Promotion has supported Nigerian SMEs, enterprise retailers, and DTC brands with digital commerce solutions that drive revenue.
From Lagos to Accra, we understand local infrastructure constraints, buyer behavior, and platform preferences. That knowledge informs everything—from server configurations to mobile checkout optimization.
2. Proven Expertise with WooCommerce, Magento, Shopify, and Custom Stacks
Our developers don’t just install plugins, they build, optimize, and troubleshoot across platforms. Whether your store runs on WooCommerce with Nigerian gateways, Magento with multivendor support, or a custom Laravel stack built for ERP sync, we’ve handled it. And we’re certified partners with several leading providers, giving you peace of mind on both tech and support.
3. On-Call Dev Team with Real-Time Fix Capabilities
We maintain an agile support structure with developers on standby during business hours and after-hours for priority clients.
That means faster diagnosis, quicker resolution, and fewer disruptions to your customers. From resolving failed orders to recovering crashed checkout flows, we’ve got the bench strength to fix issues before they become revenue killers.
4. Integration Support with Logistics, Payment, CRM, and ERP Platforms
Nigerian ecommerce doesn’t work in silos. We ensure seamless integration with critical tools—Paystack, Flutterwave, Sendbox, GIGL, QuickBooks, Zoho CRM, Odoo ERP, and more.
You will never have to “figure it out” yourself. We manage everything from webhook setup to API troubleshooting and platform syncing, so your operations run as a single system.
5. Support That Scales With You
We don’t vanish after the launch. Whether you’re scaling to 5,000 daily orders or pivoting to B2B distribution, we evolve with your business.
You’ll get proactive suggestions, quarterly performance reviews, and the technical firepower to turn ecommerce into a real growth engine—not just a website.
Ready for Reliable Ecommerce Support in Nigeria?
If your ecommerce platform is central to your business growth, it’s not something you can afford to neglect. Every second of downtime, every failed transaction, every plugin glitch directly affects your bottom line and your reputation.
That’s why Nigerian businesses across retail, logistics, fashion, and B2B trust eBrand Promotion to keep their online stores fast, secure, and profitable.
Whether you need round-the-clock monitoring, on-demand technical support, or a scalable infrastructure to handle high-volume sales events, we have a support plan that fits your business model and growth targets.
Our team works as an extension of yours—resolving issues before they escalate, optimizing your platform continuously, and ensuring everything from payment to order fulfillment runs smoothly.
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Let your ecommerce platform work for your business—not against it. Partner with eBrand Promotion to get the support your online store truly deserves.
